Welfare Benefits Advisor

£40,611.20 (plus optional car allowance of £2,750.28)

Hybrid - Milton Keynes, Rushden, Peterborough or Boston

Permanent, Full Time

If you’re passionate about helping others and making a real difference, this could be the perfect role for you! As a Welfare Benefits Advisor at Amplius, you’ll provide practical, one-to-one guidance to help customers maximise their income and sustain their tenancies. You’ll work closely with supportive colleagues across housing, payment support, external agencies, and community teams to support customers’ financial wellbeing.

Salary: £40,611.20 (plus optional car allowance of £2,750.28)

Contract: Permanent, full time

Your week: 36.25 hours Monday – Friday 8.45am – 5pm

Location: Hybrid with a weekly presence at one of our Rushden, Boston, Peterborough or Milton Keynes offices. This role will involve travelling to customer's homes.

Snapshot of your role

* Provide expert advice to customers on welfare benefits, income maximisation, and financial resilience.

* Support customers with benefit applications, reconsiderations, and appeals, liaising with relevant agencies.

* Conduct financial health checks and offer practical budgeting and money management guidance.

* Identify and assist customers at risk of arrears, fuel poverty, or financial difficulties.

* Promote access to banking services, affordable credit, and safe borrowing options.

* Maintain accurate case records, manage a personal caseload, and prepare clear written communications.

* Keep up to date with welfare policy changes and contribute to financial inclusion initiatives internally and in the community.

* Represent customers at tribunals or hearings when required, advocating on their behalf.

* Liaise with internal departments to ensure a joined-up approach and best outcomes for customers.

What you’ll need to thrive in this role

* A people-focused approach, building trust and connecting with customers from all walks of life.

* Strong common sense and practical intuition, enabling confident decision-making in a range of situations.

* The ability to understand and adapt to new policies, processes and challenges.

* Excellent problem-solving skills, with the confidence to think on your feet and find solutions under pressure.

* Strong organisational skills and reliability, with the ability to manage multiple tasks and priorities effectively.

* The ability to communicate information clearly and sensitively to a variety of audiences.

* A positive, proactive attitude, with a willingness to take initiative and support colleagues.

* An empathetic, professional and patient approach, ensuring individual customer needs are understood.

DBS clearance, a full UK driving licence, access to your own vehicle and willingness to travel are all essential requirements for this role.

Please read the attached Job Description before applying so you get the full scope of the role.

You can read about our colleague benefits here - Amplius colleague benefits

Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

Closing: 4 May

Phone screening: 11 May

Interviews: 18 May

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

If you have any questions, please contact the Amplius Talent Team and we’ll be happy to assist you.

The Company

Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference