Workforce Planning Analyst

Salary: £35,000 Location: Warrington - hybrid (onsite for training) Contrarct: Permanent Hours: Mon-Fri (between 8am-6pm)

Are you an experienced Workforce Planning Analyst looking for your next challenge? Join one of the UK's leading brands as part of their Central Operations Team in Warrington. This office-based role offers the opportunity to make a meaningful impact on customer experience by ensuring optimal staffing and resource allocation across a busy contact centre operation. With a competitive salary of £35,000 and an impressive range of benefits-including bonuses, retail discounts, enhanced family pay, and wellbeing support-this is the perfect opportunity for someone with 1-2 years' workforce management experience who thrives in a collaborative environment.

What You'll Do:

As a Workforce Planning Analyst, you will: Analyse contact volume trends and forecast staffing needs to meet KPIs. Develop schedules that ensure optimal coverage across operational teams. Create insightful reports on team performance and recommend improvements. Monitor real-time contact volumes against forecasts to address discrepancies. Collaborate with management to coordinate offline activities like training sessions. Maintain d...