1st / 2nd Support EngineerLocation: Vauxhall, London (Office-Based)

Employment Type: Full-Time

Salary: £30-35,000 per annum + permanent benefits

We are seeking an experienced and service-oriented Support Engineer to provide high-quality technical support within a busy and fast-paced environment. The successful candidate will deliver 1st and 2nd line support to internal users, ensuring the smooth operation of core systems and contributing to a consistently positive user experience.

This position is well-suited to an IT professional with strong technical capability, a structured approach to problem-solving, and the ability to communicate clearly and professionally with users at all levels.

Key Responsibilities

Deliver 1st and 2nd line support across hardware, software, and network-related issues Provide support via in-person assistance, telephone, and remote tools Configure and maintain laptops, desktops, mobile devices, and associated peripherals Administer user accounts within Active Directory and Microsoft 365 Support Windows 10/11 operating systems and commonly used business applications Maintain accurate technical documentation and asset registers Escalate complex or high-priority incidents to senior engineers or external partners as required Assist with new-starter onboarding and leaver offboarding processes Ensure all tickets are logged, monitored, and resolved within agreed service levelsSkills & Experience

Previous experience in an IT helpdesk or technical support role (typically 1-3 years) Strong working knowledge of Windows 11 Experience with Azure AD and/or Intune Hands-on experience with Microsoft 365 (Exchange, Teams, SharePoint) Competence in Active Directory user administration Understanding of basic networking principles (TCP/IP, DNS, DHCP) Familiarity with ticketing systems and structured support workflows Strong analytical, troubleshooting, and diagnostic abilities Clear and confident communication skills with a customer-focused approach Ability to work independently while managing and prioritising multiple tasks