1st Line Support, Poole, £28,000

As a 1st Line Support for this engineering company, you’ll be the first point of contact for technical support, troubleshooting IT issues, ensuring smooth operations, and you’ll have the opportunity to develop your skills in a supportive and fast-paced environment.

Background & Benefits

Comprehensive health and wellbeing support Flexible lifestyle perks, including half day on Friday 23 days holiday + bank holidays Recognition and rewards, including birthday leave Family-friendly policies with enhanced maternity 1st Line Support Responsibilities

Responding to and resolving technical support queries efficiently Diagnosing software and hardware faults Assisting with system installations, configurations, and updates Escalating complex issues to senior members of the team when necessary Providing excellent service and clear technical guidance 1st Line Support Skills & Experience Required

Previous experience in an IT support role (1st line or similar) Troubleshooting skills with Windows environments and IT infrastructure Knowledge of networking principles and software applications Excellent communication and problem-solving skills Experience with PC builds, repairs, and peripheral installations Interested?

To be considered for this 1st Line Support opportunity or for more information, submit your CV to Josh at Rubicon by applying directly to this advert.

Our team takes the time to review every application and guarantees complete confidentiality. We will never submit a candidate’s details or share them with a third party without first obtaining their permission