Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below. 1st Line Technical Support Analyst – MSP ( Onsite in our Bristol office Mon - Fri) Join our fast-paced MSP Service Desk as the first point of contact for customer IT issues. You’ll deliver exceptional service, resolve common technical problems, and keep users supported and informed throughout. What You’ll Do Troubleshoot Windows, Microsoft 365, basic networking, and hardware issues Handle account setups, password resets, and software installs Own tickets from start to finish Use PSA/RMM tools to log, update, and action tasks Escalate when needed with clear notes Contribute to documentation and continuous improvement What You’ll Bring Confident communicator with great customer-service skills Strong problem-solving ability Experience supporting Windows 10/11, Microsoft 365 & AD Basic networking knowledge (DNS, DHCP, VPN) Desire to learn and progress in a busy MSP environment Extras Clear career progression (1st 2nd 3rd Line Specialist/Projects/Automation/Team Leader) Training & certifications Competitive Salary, overtime / TOIL, Pension 25 days + Birthday Leave Occasional site visits in exceptional cases Apply now to join a collaborative team and grow your technical career. xehkeey *Braundton Consulting is a recruitment agency recruiting on behalf of a client ( on this occasion applications will be managed directly by the client).