1st/2nd Line Support
New Today
This role requires the successful candidate to hold a full UK driving licence. You must also possess a willingness and ability to record time accurately against tickets.
The role would best suit a junior to mid-level engineer who enjoys a varied workload from support through to project delivery. This is a client-facing role, requiring presence by phone, virtual and onsite.
Key Responsibilities:
Resolve diverse issues across Windows endpoints, Microsoft 365, and core business applications, ensuring high-quality service and timely escalation.
Manage users, licensing, and security within the Microsoft 365 stack while overseeing device enrolment and policy deployment via tools like Intune.
Support server environments (AD, DNS/DHCP) and maintain connectivity across Wi-Fi, VPNs, and firewalls to ensure maximum uptime.
Take full ownership of support tickets and project tasks, providing clear communication to clients and maintaining detailed documentation.
Proactively identify recurring technical issues and propose modern solutions to improve the internal knowledge base and overall service delivery.
Key Skills and Experience:
Commercial experience in an IT Support role, ideally within an MSP or client-facing environment
Strong windows 10/11 troubleshooting and deployment knowledge
Good working knowledge of Microsoft 365 administration (users, licensing, Exchange Online, and Teams)
Foundational knowledge of Active Directory, Group policy, DNS and DHCP
Solid understanding of networking basics (TCP/IP, subnetting concepts, Wi-Fi, switching) and structured troubleshooting
Excellent customer service, written and verbal communication skills
If of interest please apply
- Location:
- Salisbury
- Salary:
- £28,000 - £35,000 /annum
- Job Type:
- FullTime
- Category:
- IT
