The information below covers the role requirements, expected candidate experience, and accompanying qualifications. Service Desk Engineer Hybrid working following successful completion of 3 month induction. We are seeking a proactive Service Desk Engineer to join our Service Delivery Team, delivering top-tier IT support both remotely and on-site. Responsibilities: Respond to technical requests via phone, email, and ticketing system. Resolve 2nd line and NOC support tickets promptly. Provide on-site client support and maintain clear ticket documentation. Identify recurring IT issues and implement permanent solutions. Develop technical guides, mentor 1st Line Analysts, and liaise with partners/vendors. Stay updated on technology and cyber-security developments; pursue relevant certifications. Requirements: Minimum 2 years IT support experience, in an MSP environment. Strong customer service and client-facing skills. Hands-on experience with Windows Server, Active Directory, Office 365, Exchange, virtualization, networking, backup/DR solutions, and cyber-security technologies. Competent with Windows, macOS, and mobile device support. Excellent communication, problem-solving, and teamwork skills. UK driving license required. xehkeey Join us to deliver exceptional IT support and help drive innovative technology solutions for our clients.