2nd Line Support Engineer

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Join a hugely exciting tech business as a 2nd line support engineer during period of rapid growth.We are looking for someone to join our support team to provide 2nd line support to both internal and external customers. The ideal applicants should be a technically sound individual with the ability to work in high pressure situations teamed with a demonstrable knowledge of the core concepts of a multi-service provider.Were looking for a candidate who can take ownership of incidents and tasks assigned to their department, while also following up and tracking any incidents triaged through their escalation point. Training and support will be provided through internal training plans and certifications. Candidates are also be expected to take ownership of their on-going personal development which will lead to a fast-tracked career within the company.ResponsibilitiesCo-ordination and Ownership of support ticketsLiaising with 3rd party vendors and taking part in troubleshooting conference calls to perform root cause analysis on critical system issuesProvision of second-line technical support to internal and external customers, maintaining service levelsPerforming daily health checks of cores service platformsPerforming regular maintenance and patching of core service platformsCreating and maintaining technical knowledgebase documentationRequired Skills & QualificationsFull UK Drivers licenseTroubleshooting skills in Windows or Linux Operating Systems, Storage, Backups & Networking.Desired Skills & Product ExperienceTicket Management to an ITIL Standard Service-NowVMwareOffice 365Please apply now for an immediate interview.JBRP1_UKTJ
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Location:
Glasgow
Job Type:
FullTime

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