2nd/3rd Line Support Technician
13 Days Old
2nd/3rd Line Support Technician I’m working with a leading Managed Cloud Services provider looking to expand their technical team. My client is seeking an experienced 2nd/3rd Line Support Technician to deliver high-level support across a variety of customer environments and technologies.
Key Responsibilities Provide 2nd/3rd line technical support via phone, email, and ticketing
Lead and support project work and customer onboarding
Maintain and secure cloud infrastructure (patching, updates, backups)
Mentor junior staff and manage incident responses
Help evolve documentation and internal processes
Requirements 3+ years in an MSP or similar IT environment
Driving Liscence
Strong grasp of Windows Server, Active Directory, VMware/Hyper-V, Citrix/RDS
Networking: DNS, VPN, firewalls
Microsoft 365: Exchange Online, Teams, Entra ID
Excellent troubleshooting and communication skills
Team-oriented with a flexible, proactive mindset
Package 22 days holiday (rising to 25)
5% annual performance bonus
Laptop and phone
Ongoing training and regular team events
Please apply for thius position below...
- Location:
- Redhill
- Salary:
- £35,000 - £40,000 per annum
- Category:
- Customer Service & Support