365 Contact Centre Telephony Consultant

New Yesterday

Dynamics365ContactCentreTelephonyConsultant365ContactCentreTelephonyConsultantPlatformSkills365ContactCentreTelephonyConsultantDynamics365CustomerService/ContactCentre365ContactCentreTelephonyConsultantCaserouting,queues,workstreams,agentexperienceOmnichannelconfiguration(voice,chat,messaging)Telephony&IVR365ContactCentreTelephonyConsultantContactcentretelephonyconcepts365ContactCentreTelephonyConsultantCallflows,IVRmenus,DTMF,callqueues,transfersBusinesshours,holidays,failoverscenariosCopilotStudio(Agents&IVRBots)CopilotStudioagentdesign365ContactCentreTelephonyConsultantTopics,triggers,variables(local/global)ConditionallogicandconversationflowcontrolVoice-enabledbots/IVRagentsSpeechrecognition&text-to-speechconceptsErrorhandling,retries,andgracefulfallbacksIntegrationDataverseread/writeCallingPowerAutomateflowsandconnectorsAzureCommunicationServices(ACS)365ContactCentreTelephonyConsultantACSfundamentalsVoice,SMS,andcallingcapabilitiesPhonenumbers,callautomation,andcallroutingIntegrationwithDynamics365ConnectingACStoOmnichannelvoiceContextpassingbetweenACS,CopilotStudio,andD365Data,Integration&AutomationPowerAutomateEvent-drivenflows(callstart/end,botoutcomes)Logging,notifications,anddownstreamactionsOperational&Non-FunctionalSkillsMonitoring&troubleshootingCalllogs,bottranscripts,sessiondiagnosticsIdentifyingdroppedcalls,loopingIVRs,timingissuesSecurity&complianceawarenessRole-basedaccess,dataprotection,callrecordingsSolutiondesignEnd-to-endcalljourneydesignFailover,scalability,anduserexperiencefocusTeamsTelephonyIntegrationSBCandICSIntegrationTeams?Dynamics365OmnichannelvoiceintegrationSessionandcontexthandlingJBRP1_UKTJ
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Location:
Lincoln
Job Type:
FullTime

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