: 3rd line service desk engineer

Location: Borehamwood( Hybrid)

Hours: Mon Fri - 8-5pm

Duration: Permanent

Salary: 40-45k DOE

Role Description:

This is a full-time on-site role located in Borehamwood for a 3rd Line Service Desk Engineer. As part of the service desk team, you will be responsible for providing high-level technical support for client issues that have been escalated by the 1st and 2nd Line Service Desk Engineers. You will work with a variety of technologies and join our friendly, supportive team as a key member of the Service Desk. The role involves maintaining, troubleshooting, and repairing IT infrastructure, cloud, hardware, software, and networking systems for clients.

Qualifications

· A bachelors degree in computer science, Information Technology, or equivalent work experience

· Knowledge of Windows Server Platforms, Virtualisation technologies, Backup solutions, Networking technologies (LAN, WAN, and WLAN), Cloud technologies (Microsoft Azure and/or AWS), Active Directory, Remote Desktop Services, and Terminal Services

· Experience with operating systems including Windows Server 2012+ and Windows 10

· Experience with PowerShell and scripting languages is a plus.

· Exceptional communication skills, with the ability to communicate technical information to non-technical individuals.

· Experience in an MSP environme...