3rd Line Support Engineer in Greater London
New Yesterday
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Job Description
3rd Line IT Support Desk Engineer, Permanent, £50k, Central London (Hybrid)
3rd Line IT Support Desk Engineer with Microsoft 365, Azure, and Windows Server required by a leading IT MSP. In this role you’ll handle critical support escalations and guide 2nd Line teams across a range of technologies.
This Central London-based IT MSP supports UK-wide clients via a 30-person Help Desk, including offshore support. The role is key to resolving P1 and P2 tickets and enhancing service delivery quality.
Responsibilities:
Troubleshoot escalated support tickets involving Microsoft 365, Azure, VMware, Hyper-V, and Windows Server 2016/2019
Provide support for firewall and switch issues beyond 2nd Line capacity
Use ConnectWise for ticket handling and escalation
Collaborate with internal/external stakeholders and 3rd parties on resolution
Mentor 2nd Line teams and balance workload with service desk management
Required:
3 to 5 years of experience in an MSP environment
Experience in a support desk team
Proficiency with ITSM tools such as ConnectWise, BrightGauge, SmileBack, ITBoost, NinjaOne
Strong communication and workload prioritisation skills
:
Microsoft Cloud certifications (e.g. AZ-500, AZ-104, AZ-700, SC-200, MS-100, MS-101)
Benefits:
£45k-£50k salary
1 day remote, 4 days in-office hybrid model
20 days annual leave + bank holidays + birthday
Paid certifications & structured career paths
Healthcare scheme, gym membership, team socials, and weekly breakfasts
Get in touch to find out more.
If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.
- Location:
- Greater London
- Job Type:
- FullTime
- Category:
- Engineer, Support Engineer, Engineering