3rd Line Support Engineer in L34, Knowsley, Merseyside
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3rd Line IT Support Engineer
Location: Liverpool (with occasional travel)
Full-Time | Permanent
£32,000 – £42,000 + Benefits
Working Hours | Monday to Friday, 09:00 – 17:00
**Salary is a guide only and can be increased depending on experience**
The Opportunity
We’re working with a forward-thinking organisation where technology is seen as a true business enabler, not just a support function. Supporting a large, multi-site workforce of around 5,000 users, their Technology Services team plays a critical role in keeping operations running smoothly and efficiently.
This is an environment where you’ll have real ownership of systems, particularly across a modern Microsoft estate, including Dynamics and wider workplace technologies. Rather than simply maintaining systems, you’ll be empowered to improve, innovate, and influence how technology evolves within the business.
The Role
As a 3rd Line IT Support Engineer, you’ll take on a senior technical position, acting as the escalation point for complex issues while playing a key role in driving continuous improvement across the IT landscape.
This is a varied role balancing hands-on troubleshooting with project involvement and system optimisation. You’ll also work closely with stakeholders across the business, translating technical challenges into clear, actionable insights.
Key Responsibilities
* Provide expert 3rd line support across infrastructure, systems, and applications
* Act as the final escalation point for high-impact or complex incidents
* Diagnose and resolve root causes, not just surface-level issues
* Contribute to problem management and continuous service improvement
* Support and mentor 1st and 2nd Line Engineers
* Collaborate with stakeholders to align IT services with business needs
* Assist with system upgrades, implementations, and new technologies
* Ensure systems are secure, resilient, and well-documented
What We’re Looking For
* Proven experience in a 3rd Line or senior IT support role
* Strong knowledge of Microsoft modern workplace technologies
* Solid understanding of networks, servers, and enterprise systems
* Excellent troubleshooting and analytical skills
* A proactive mindset with a passion for continuous improvement
* Strong communication skills- able to engage both technical and non-technical audiences
* Full UK Driving Licence and right to work in the UK
What’s on Offer
* A high-impact role where your expertise is genuinely valued
* Real ownership of systems- not just firefighting
* Exposure to modern Microsoft technologies and business-critical platforms
* The opportunity to influence technical direction and best practices
* A collaborative, supportive IT team environment
* Ongoing training and development support to grow your skillset
* 33 days holiday (including bank holidays)
Why Apply?
This is an excellent opportunity for an experienced IT professional who wants more than just a support role. You’ll be part of a business that invests in its technology, values innovation, and supports your ongoing development- giving you the platform to make a real impact
If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.
- Location:
- Prescot
- Job Type:
- FullTime
- Category:
- Engineer, Support Engineer, Engineering
