We are looking for someone to join our support team to provide 3 rd line support to both internal and external customers. The ideal applicants should be a technically sound individual with the ability to work in high pressure situations teamed with a demonstrable knowledge of the core concepts of a multi-service provider (Backups, Networks, Storage, Disaster Recovery, Networking). The role is to support and operate enterprise infrastructure within a managed hosting and data-centre environment. The role will suit 3rd line engineers with solid, hands-on experience across compute, virtualisation, storage and networking, who are comfortable working within operational processes and shared service models. Responsibilities Co-ordination and Ownership of support tickets Liaising with 3 rd party vendors and taking part in troubleshooting conference calls to perform root cause analysis on critical system issues Provision of 3 rd line technical support to internal and external customers, maintaining service levels Performing daily health checks of cores service platforms Performing regular maintenance and patching of core service platforms Creatin...