999 Call Handler (Emergency Medical Dispatcher)

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Ambulance Service, is the patient breathing? Do you want to make a difference to our patientsas part of a supportive and motivated team? Would you like NHS Benefits, including generous annual leave entitlement and NHS Pension? Would you like to develop your career within the Emergency Operations Centre (EOC)? If you answered yes to these questions, then start your career with the South Western Ambulance Service EOC, where the patient journey begins. When you ring 999 your call goes through to one of our two Control Rooms based in Exeter and Bristol. Our trained Call Handlers are the first point of contact to the ambulance service for people experiencing a medical emergency. Not every call you deal with will be a matter of life or death but the way you listen, interpret and deal with the calls will make a vital difference to the patients we serve every day. When you receive a call, you are responsible for recording accurate information, sometimes under difficult circumstances and offering advice or reassurance to the caller/patient. You will enter details onto a computer system about the patient and their condition which establishes the seriousness of th...
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Location:
Exeter
Salary:
£24,000
Job Type:
FullTime
Category:
Customer Service & Support

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