Account Delivery Manager

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Job Title: Account Delivery Manager Location: Primarily London‑based with flexibility depending on client engagements Salary: Competitive + Attractive Benefit Package Contract: Permanent Brand: Lorien Global (Impellam Project Services - Delivery Operations)
About the Organisation
Lorien Global, in partnership with Impellam Project Services, delivers technology‑led consulting solutions across digital, data, AI and platform transformation. Our focus is on providing outcome‑based delivery rather than traditional recruitment services. Through managed services, agile programmes and capability uplifts, we support clients in achieving measurable operational and strategic outcomes.
Our Delivery Operations function ensures all engagements are governed effectively, executed to a high standard, and aligned with contractual and commercial expectations.
The Role
We are seeking an experienced Account Delivery Manager to support the mobilisation, coordination, governance and commercial oversight of multiple client engagements. The successful candidate will ensure delivery activities are executed efficiently, performance metrics are achieved, and client satisfaction is consistently maintained.
This position requires strong delivery discipline, proven stakeholder management skills, and the ability to operate across several clients in a fast‑paced consultancy environment.
Key Responsibilities
Client Engagement & Relationship Management
Act as the primary delivery contact for a strategic client and several additional accounts. Maintain effective and professional relationships with client stakeholders. Lead service reviews, retrospectives and continuous improvement discussions.Delivery Leadership & Governance
Manage delivery across multiple workstreams in alignment with timelines, governance and quality standards. Lead RAID processes and provide structured delivery reporting. Track KPIs and ensure delivery performance aligns with expectations.SOW & Commercial Management
Create and maintain Statements of Work, ensuring accurate scope, deliverables and commercials. Support pricing, rate negotiations and margin protection. Manage invoicing triggers, acceptance criteria and approval workflows.Resource & Team Coordination
Forecast resource requirements and collaborate with Operations and Talent teams for allocation. Provide oversight and direction to consultants and project teams. Support mobilisation, onboarding and utilisation planning.Cross‑Functional Collaboration
Work with PMO, Commercial, Talent Acquisition and Leadership teams to ensure high‑quality delivery execution. Drive adherence to internal processes and best‑practice frameworks. Contribute to knowledge‑sharing and ongoing operational improvements.Candidate Profile:
Essential Experience
Experience in delivery operations, PMO or programme support roles within consultancy or technology‑focused environments. Strong understanding of delivery lifecycles, governance and reporting. Proven experience managing multiple client accounts concurrently. Strong commercial acumen across SOWs, T&M, fixed‑price and managed service models.Excellent communication, stakeholder engagement and analytical skills.
Desirable Experience
Experience with Jira, (url removed), Confluence, Power BI or similar tools. Exposure to digital, data or AI‑focused transformation projects. Certifications such as Agile, PRINCE2 or ITIL.Why Work With Us
We provide a structured and supportive environment that prioritises professional development and delivery excellence. Team members benefit from:
Defined career progression pathways into senior delivery leadership, programme management or portfolio roles Exposure to complex digital and AI‑driven transformation across multiple sectors A collaborative culture centred on accountability, communication and operational disciplineHow to Apply
If you meet the required experience and are committed to delivering high‑quality outcomes for clients, we invite you to apply. Join us and contribute to the successful delivery of impactful, outcome‑driven solutions.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age
Apply
Location:
City Of London, London
Job Type:
FullTime
Category:
Personnel/Recruitment

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