We are working with a market leading IFM service provider, our client looks after some of London's most prestigious real estate and workplace locations. Due to a number of new contract wins we are looking for an experienced and commercially astute Hard FM Account Director to lead the delivery of technical facilities management services across a high-profile, multi-site contract. This is a strategic leadership role, responsible for ensuring operational excellence, client satisfaction, and strong financial performance. Looking after a number of high end, iconic London sites you will act as the senior point of contact for the client, driving service innovation, compliance, and continuous improvement across all hard services including M&E, lifecycle, and asset management. Key Responsibilities Lead the end-to-end delivery of hard FM services across the accountBuild and maintain strong, trusted client relationships at senior levelEnsure full compliance with statutory, regulatory, and contractual obligationsDrive commercial performance, including P&L ownership and cost optimisationDevelop and implement asset management and lifecycle strategiesLead, mentor, and develop a high-performing technical and operational teamOversee supply chain performance and vendor managementIdentify opportunities for service improvement, innovation, and growth About You Proven experience in a senior Hard FM leadership role (Account Director or equivalent)Strong technical background in mechanical & electrical servicesDemonstrable experience managing large, complex FM contractsCommercially driven with strong financial and analytical skillsExcellent stakeholder management and communication abilitiesStrong understanding of compliance, H&S, and industry regulationsAbility to lead and inspire multi-disciplinary teams Qualifications Relevant technical qualification (e.g. engineering, building services)NEBOSH or equivalent (desirable)Membership of a relevant professional body (desirable) #J-18808-Ljbffr