Who We Are Charle was formed to revolutionise direct-to-consumer strategies by blending creative design with world-class Shopify technology. We partner with ambitious brands, from global leaders to fast-scaling startups, to build and grow e-commerce stores that engage, convert, and inspire customers. Our services go beyond store design and development. We are committed to long-term growth partnerships through ongoing optimisation, CRO, email and SMS, and data-driven strategy. We exist to help merchants unlock their full growth potential on Shopify.

About The Role We are hiring a Customer Success Manager to own and grow relationships with our merchants. Your role is not about project management or delivery, that is handled by our dedicated PM team. Instead, you will focus on:

Retention – ensuring clients see ongoing value and stay with Charle long term. Strategy – running QBRs, uncovering merchant roadmaps, and proposing growth strategies. Upsell and Growth – spotting opportunities to expand services that drive measurable results.

This role is perfect for someone commercially minded and who enjoys sitting at the intersection of strategy, account management, and growth. You will become a trusted advisor to our cli...