Ready to make an impact and build lasting client relationships?

At Ground Control, we’re not just about meeting targets — we’re about creating real connections with our clients and helping them thrive. If you’re a customer service or office professional with a passion for relationship-building, this is your opportunity to take your career to the next level in a role that’s both rewarding and dynamic!

What You’ll Do:

• The Client Services Account Manager Team Leader is responsible for creating meaningful relationships with clients, ensuring the relationship is well nurtured and resolving any issues that may arise. The Account Manager will review contract profitability and apply uplifts where needed to ensure sustainability, report on trends, and manage staff within their team, monitoring performance to ensure smooth operations and high performance of the Client Services department.

What We’re Looking For:

• Maintain regular client contact and resolve issues proactively
• Attend key meetings, business reviews, and KIT calls
• Ensure timely, accurate quote delivery and portal uploads
• Drive revenue through lead identification and collaboration with Business Development
• Own and manage client account plans with the Customer Experience Manager
• Handle PPM renewals, contract reviews, pricing, and purchase orders
• Analyse KPIs and Power BI reports to identify trends and improve service
• Improve quote conversion and manage client-specific projects
• Keep client documentation accurate in coordination with Front Line Support
• Manage team performance, appraisals, absences, and recruitment
• Own team KPIs and restructure teams to meet service expectations

Why You’ll Love It Here:

• Work in a dynamic, supportive office in Billericay, with three days a week in the office to foster collaboration, innovation, and relationship-building.
• Flexibility and Growth: We’re passionate about helping YOU grow and thrive with training and advancement opportunities.
• A Focused, Client-Centric Role: Impact client satisfaction, solve problems, and generate meaningful results.

Why join us:

• Career Development Focus: We support your professional growth with clear career paths, training, and development programs, including our GC Leadership Academy, job-specific accreditations, and higher education opportunities.
• Exciting Growth Opportunities: Be part of a rapidly growing company with a dynamic team and expanding client base.
• Collaborative Environment: Work in a supportive, engaging, and innovative culture where your contributions are valued.
• Competitive Package: Enjoy a competitive salary and benefits, including 23 days holiday plus bank holidays, yearly bonus scheme & share options, pension scheme, employee support, gym memberships, recognition scheme, and volunteering days.

About Ground Control:

Ground Control is a UK-based grounds maintenance company providing services across the UK and Ireland since 1973. Our offerings include grounds maintenance, winter gritting, landscape construction, arboriculture, electric vehicle charging installation, and more for over 50,000 properties.

If you’re looking to invest in your future with a company that values people, click the apply now button below to speak with our team.

How to Apply:

To apply, click the Apply Now button below to send us your CV. Join us and become a key player in a thriving, forward-thinking company!

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Equal Opportunities Statement

We are committed to fostering an inclusive and diverse workplace where everyone feels valued and empowered. We welcome applications from all backgrounds and do not discriminate based on age, disability, gender identity, marital status, pregnancy, race, religion, sexual orientation, or any other protected characteristic. We promote an inclusive culture and ensure fair treatment throughout the recruitment process and beyond.