Account Manager - Travel Global Tech

• London (Hybrid - 2 days per week in office)
• Contract 12 months
• Salary : £48k - £50k pa

We're hiring a commercially minded Market Coordinator to partner with Field Teams across the UK, Nordics and Middle East & Africa. This is a high-impact role focused on managing complex, high-value Host escalations while improving operational performance across your region.

This is not a standard coordination role. You'll be trusted to handle sensitive issues, protect brand integrity and influence stakeholders across multiple teams.

What You'll Be Doing

• Own and resolve high-value, time-sensitive Host escalations end-to-end
• Act as a senior Host-facing partner to Market Management teams
• Diagnose complex issues, identify root causes and drive practical solutions
• Triage and prioritise escalation tickets to ensure efficient resolution
• Provide clear, confident communication - even in challenging situations
• Support improvements in listing quality and overall 5-star performance
• Partner cross-functionally to strengthen processes and reduce repeat issues
• Consistently meet or exceed SLA response targets

What We're Looking For

• 5+ years' experience in Account Management, Operations or Customer Success
• Proven track record handling complex, high-risk customer issues
• Strong analytical mindset with the ability to assess and solve problems quickly
• Confident stakeholder manager who can influence without authority
• Calm under pressure and skilled at de-escalating difficult situations
• Experience using Salesforce, Google Suite and Jira (preferred)

This role suits someone who thrives in fast-paced, high-accountability environments and enjoys balancing relationship management with operational rigour. Hannah@principlehr.com