Are you looking to work for an organisation with a real purpose one where there is no limit to fresh ideas and discovering whats next?

Join us at the Retail Trust.

As the industrys charity, our cause is to create, hope and health and happiness for everyone in retail. Yes, thats right, everyone. Thats more than three million retail colleagues and their families. And you can help to achieve that mission.

Were on a journey of transformation, building on what our founders developed nearly 200 years ago and are moving at an astronomical pace. Were looking for individuals who possess high energy and passion, and are all-in, collaborative and forward-thinking. The opportunity for personal and professional growth is momentous.

If you are interested in working for a dynamic organisation that has been voted as one of The Sunday Times Best Places To Work for two years in a row, we want to hear from you!

Permanent

£30,000 - £32,000 plus achievable commission

Full time 35 hours per week

Hybrid - home based with regular travel

Do you enjoy building relationships and helping organisations genuinely support their people?

As an Account Manager at Retail Trust, youll work with retail employers to embed wellbeing services that make a real difference to colleagues and their families across the UK. This is a purpose-driven, relationship-focused role where commercial outcomes and social impact go hand in hand.

Youll manage a portfolio of partner organisations, acting as a trusted point of contact and working collaboratively to help our wellbeing services reach and support as many people as possible. A typical day might include:

• Creating strategic account plans to retain, grow and up sell services
• Delivering engaging training sessions and presenting at client events
• Developing tailored engagement strategies to reach diverse audiences
• Spotting opportunities to support subsidiaries and partner networks
• Identifying risks and implementing plans to protect and strengthen accounts
• Reporting usage trends, insights and feedback to drive service improvements
• Working collaboratively with business development, marketing, L&D, finance and other internal teams.

Youll be supported to manage your workload effectively, with clear priorities, realistic KPIs and a collaborative team around you.

This role could be a great fit if you have experience in account management, customer success, partnerships, client services, relationship management or stakeholder engagement particularly if youre motivated by purpose as well as performance.

What we are looking for:

• Proven experience managing and growing B2B accounts
• Background in wellbeing, healthcare or EAP services
• Strong consultative selling skills with a subscription-based sales background
• Confident presenting to senior stakeholders and large groups
• Skilled at uncovering client needs and delivering compelling value propositions
• Commercially sharp, data-savvy and able to think on your feet
• Highly organised with excellent time management and CRM discipline
• Comfortable working autonomously in a fast-paced environment.

We look after you by providing you with:

• A pension scheme of up to 9% employer contributions.
• Market-leading wellbeing and perks package which includes:
  • Life assurance of four times your salary.
  • A health cash plan, allowing you to claim back on the cost of a number of services such as optical, dental and medical.
  • Access to a confidential free counselling and support phoneline.
  • The day off to celebrate your birthday including a £20 voucher to spend.
  • Enhanced family friendly benefits including up to ten days compassionate leave per year, three months full maternity pay, and two weeks full paternity pay.
  • Additional days of leave for wellbeing, volunteering and personal development.

If you are interested in working for a dynamic organisation that transforms lives for good, we want to hear from you.

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