Account Manager

Facilities Management - Soft Services Location: Regional role (Crewe to Cannock) Salary: £36,000 The Role We’re looking for a confident and people-focused Account Manager to oversee a diverse portfolio of soft services contracts across approximately 20–30 sites. The portfolio includes a mix of education settings, corporate offices, and commercial workplaces. This is a highly relationship-driven role where your ability to communicate effectively with a wide range of stakeholders will be key to success. You’ll act as the main point of contact for clients, ensuring service delivery is consistent, relationships are strong, and standards are maintained across your patch. What You’ll Be Doing Managing a portfolio of 20–30 sites across education and corporate environments Building strong, long-term relationships with clients and stakeholders Acting as the primary contact for all account-related queries and service delivery matters Conducting regular site visits across your region (Crewe to Cannock) Ensuring high standards of soft services are delivered consistently Handling client communication via face-to-face meetings, phone, and a high volume of email correspondence Resolving issues quickly and professionally while maintaining client satisfaction What We’re Looking For A natural people person who can adapt their communication style to suit different stakeholders Strong communication skills across face-to-face, phone, and written formats Excellent written English – a significant portion of the role involves email communication Organised, proactive, and able to manage multiple sites effectively Full UK driving licence (regional travel required) Ability to pass an Enhanced DBS check Experience Experience in Facilities Management (soft services) is beneficial but not essential Candidates from other service-led or client-facing industries are encouraged to apply What You’ll Get Salary of £36,000 Autonomy to manage your own portfolio A varied role with a mix of site visits and client interaction Opportunity to build strong client relationships across multiple sectors If you’re someone who thrives on building relationships, communicating effectively, and delivering great service across multiple sites, this could be a great fit.

#eng1