Account Manager

New Today

Job Description

Our client, an independent business, who are very reputable and successful through selling their goods to trade and distribution partners are looking for a candidate who is very comfortable speaking with customers and clients mainly via the phone and email to gain orders and keep in regular contact for future sales - Building a good rapport is key!

This is not a hard selling sales role with cold calling - it's sales through excellent customer service, so someone with the right personality, enthusiasm and drive will fit in well and be successful.

Overseeing your own client accounts your duties will include…

  • Looking after and maintaining regular contact with a given portfolio of customers
  • Maintain and grow business relationships by understanding regular requirements of the customer and potential upselling opportunities when a need arises.
  • Provide an excellent customer service to all general inbound calls to the department.
  • Processing orders from customers over the phone, by email and online via the company website
  • Developing existing customer relationships and working to sales targets - there is no cold calling involved
  • Handling a variety of inquiries relating to deliveries, returns, repairs or customer support

Skills, Personality and Experience Required

  • Telephone sales/customer service experience is an advantage but not essential as full training will be given - you must be confident picking up the phone!
  • You have a positive attitude and will possess strong skills in administration and in customer communication (phone/email)
  • Excellent time management skills, the ability to multi-task, and be happy to work on your own initiative as well as part of a team.
  • Excellent communication skills and rapport building skills

Working hours

  • Monday to Friday - 8.30am to 5pm (30 Mins lunch)

Salary & Rewards

  • £26,400 + OTE (£33,000 realistic in first year)
  • Free parking available on site.
  • Weekly training
  • 22 days holiday + bank holidays + birthday off
  • Product discounts
  • Team events and 'away days'
  • Cycle to work scheme


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Location:
Waterlooville
Job Type:
FullTime
Category:
Business

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