Job Title: Administrative Officer (AO) Booking Number: (phone number removed) Location: The County Court at Brentford, Alexandra Road, Brentford, Greater London, TW8 0JJ Company: Brentford County Court Pay Rate: £15.59 per hour Working Hours: Full-time, office-based Contract End Date: 07/05/2027 (with potential to extend, not guaranteed)

Job Overview

We are seeking a dedicated and organised Administrative Officer (AO) to join the team at Brentford County Court. This is a full-time, office-based role supporting the effective delivery of court and tribunal services through high-quality administrative and operational support.

Key Responsibilities

Administration

Preparing papers and files for courts, tribunals, hearings, and meetings

Producing court and tribunal documents

General photocopying, filing, and data input

Creating and updating records on in-house systems

Opening and dispatching post

Booking and preparing meeting rooms and supporting training sessions

Preparing meeting agendas, joining instructions, and handouts

Drafting

Drafting standard letters, correspondence, minutes, notes, reports, and submissions in line with guidelines

Court & Operational Support

Clerking civil and family courts, tribunals, and hearings

Assisting court users and supporting listing and rota management

Contacting relevant parties, scheduling hearings, serving documents, executing warrants, and collecting fines and fees (including chip and pin payments)

Handling face-to-face, telephone, and written enquiries

Working collaboratively as part of a team to support Team Information Board (TIB) meetings

Contributing to problem-solving, new SOP implementation, and small projects

Undertaking ad hoc duties such as Jury Bailiff Officer, Learning & Development Coordinator, or Health & Safety roles

Casework Processing

Processing court orders, claims, fines and fees, and legal aid documentation

Accurately updating and resulting court files

Working to workload targets for accuracy and throughput

Checking & Verifying

Checking documents, records, claims, accounts, and returns against procedures and regulations

Ensuring compliance and quality standards are met

Cross-checking and validating colleagues' work where required

Information Gathering & Reporting

Collecting and assembling information for reports, returns, statements, and warrants

Preparing bundles and chasing outstanding information

Supporting preparation and delivery of daily TIB meetings

Calculations & Financial Tasks

Producing basic statistical and financial reports

Reconciling accounts, preparing invoices, and updating records

Managing juror numbers efficiently

Spending limited sums on behalf of the office when required

Communication & Customer Service

Communicating effectively with the judiciary, magistracy, court staff, external agencies, and the public

Providing a helpful, prompt, and professional service

Offering guidance on court procedures and form completion

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group