Term:

Permanent

Working hours:

Full time – Mon – Fri 9:00 – 17:30

Team:

Field and Collection

Location:

Bracknell

The firm

We are the first nationwide provider of end-to-end debt and property recovery services and we bring a huge wealth of expertise and experience to the market. Setting the standard for debt resolution by achieving what is right and fair while treating everyone we encounter with respect and sensitivity.

As a service business, our culture is based on a core belief in our greatest asset - our people.

We have a great opportunity for an Administration Assistant to join our team

The role

The role of Administration Coordinator is an operational role having responsibility for assisting in the administration of the firm’s operations and service delivery across regulated motor finance collections activities.

The role involves:

Main responsibilities

Operational administration of the firm’s internal and external activities at all stages of the motor finance arrears collection lifecycle including early/mid/late-stage arrears, pre-default, post default and terminated accounts.

This role will have numerous administration tasks and administration coordination to undertake to essentially alleviate a lot of the admin that the existing account managers are having to undertake as demand and volumes grow.

The KEY element will be uploading and checking all new instructions as well as arranging customer collections, however there will also be an element of client billing and client closure reports which requires speed but with 100% accuracy in addition to a strong ability to collate a summary report of all activity undertaken on the files into a coherent summary report that is submitted directly to our clients upon case closures. This involves sourcing data and photo’s etc. from the case management system and then scribing into a concise and accurate written report.

Skills and qualifications

Attention to detail

Understanding of Excel

Previous report writing skills (ideal)

Minimum of 2 years’ experience within an administration role

You will need to be used to Excel, Word, ideally Sage, telephone call handling

We would love to hear from those with recent experience in Administration/office co-ordinator

Our ideal candidate will have a hard work ethic, great time management, problem solving skills, attention to detail is critical, good literacy skills, enthusiasm and a team player.

We pride ourselves on having a culture and the technology that lends itself well to agile working practices and in this role we expect to offer a mix of office and home working.

We are a values-driven business – our values are at the core of the company and we evaluate how we behave in accordance with these values.

Equal opportunities

The company is a committed Equal Opportunities employer promoting equality of opportunity. This means that everyone who either applies to or works for the firm is treated equally, whatever their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation or religious beliefs