Whitbread PLC is the UK’s largest hospitality business, operating market-leading brands including Premier Inn. We are committed to operational excellence, strong governance, and delivering outstanding service across our estate. We are seeking a highly organised and professional Administration Secretary to support our team and ensure smooth day-to-day administrative operations.

Role Purpose

The Administration Secretary will provide comprehensive administrative and secretarial support to senior management and the wider department. The role requires strong organisational capability, discretion, attention to detail, and the ability to manage competing priorities in a fast-paced corporate environment.

Key Responsibilities

Administrative Support

• Provide full secretarial and administrative support to designated managers and teams.
• Manage diaries, schedule meetings, and coordinate internal and external appointments.
• Prepare agendas, papers, reports, and presentations.
• Take accurate minutes and track follow-up actions.
• Handle incoming correspondence, emails, and telephone enquiries professionally.

Document & Records Management

• Maintain organised filing systems (electronic and physical).
• Ensure documentation is accurately stored in line with company policies.
• Assist with report compilation and data collation.

Meeting & Event Coordination

• Arrange internal meetings, external stakeholder meetings, and board support where required.
• Book venues, organise travel, and manage logistics.
• Support corporate events and departmental functions.

Compliance & Confidentiality

• Maintain strict confidentiality of sensitive information.
• Ensure adherence to company governance procedures.
• Support administrative compliance with internal policies.

General Office Support

• Monitor office supplies and coordinate orders.
• Assist with onboarding administration for new starters.
• Provide ad-hoc support to the wider team as required.

Skills & Experience Required

Essential

• Previous experience in a secretarial or administrative role.
• Strong organisational and time-management skills.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• High level of accuracy and attention to detail.
• Ability to manage confidential information discreetly.

Desirable

• Experience within a corporate or hospitality environment.
• Experience supporting senior leadership or executive teams.
• Minute-taking experience.

Personal Attributes

• Professional and approachable manner.
• Proactive and self-motivated.
• Calm under pressure with the ability to prioritise effectively.
• Strong interpersonal skills and team orientation.
• Flexible and adaptable to changing business needs.

What We Offer

• Competitive salary and benefits package.
• Career development opportunities within a FTSE-listed organisation.
• Employee discount schemes.
• Pension and wellbeing support programmes.

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