Are you experienced within the Travel Industry? Do you have experience working on flight bookings? Looking for a back-office role within the Industry? We have the role for you!

We are working with a Luxury Tour Operator, who are looking for a Flights Administrator / Customer Service Executive to join their lovely team in London.

As a Flight Administration / Customer Service Executive, you will support Direct Clients and Travel Agent Partners with professionalism and a friendly approach at all times. This role is primarily back-office focused, where you will share our passion for luxury travel and river cruising. You will assist in managing flight-related administration, ensuring accuracy and efficiency, while delivering exceptional customer service.

Key Responsibilities

Review and maintain flight bookings made by our Reservations Team through our website and Air Consolidator partners, ensuring accuracy and compliance with company standards Action schedule changes promptly in the best interest of clients and business requirements Respond to Customer Service & Sales email requests within expected timeframes, updating flight bookings as required Support the Flight Desk Team and Customer Service & Communication team during crisis calls Confidently use Microsoft programs, especially Excel, for day-to-day workload, tasks, and data entry Share knowledge and collaborate with team members to improve processes and outcomes Maximise every opportunity to enhance customer experience and support revenue growth Deliver exceptional service to discerning customers who book high-value tripsExperience Required?

Minimum of 1 year travel industry experience Strong Airline knowledge GDS knowledge (desirable) Exceptional customer service skills Excellent written and oral communication competency High attention to detail and accuracy Ability to work under pressure and adapt to changing priorities Confident with Microsoft programsThe package:

Salary - circa £26,00 Flexible workplace culture with hybrid working model 5 weeks of annual leave plus bank holidays Learning Allowance, access funds to use towards your learning and development Experience our premium products through familiarisation trips Opportunity to Work From Anywhere for up to 20 days per year Opportunities for giving back through our One Tomorrow Foundation and volunteer leave Paid Parental Leave Employee Assistant Program Family and Friends travel discounts Highly engaged team and great company cultureInterested?

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