Company description:A rewarding place to work. At Rathbones, We invest in everyone's tomorrow that includes our people. We are always looking for future talent, and we can help you build a rewarding career with clear paths to progression and the opportunity to share in the success of our business.Job description:Department: Operations IFA & Management FeesReporting to:Katie MasonLocation: LiverpoolContract Type: PermanentThe Fees team are responsible for ensuring the creation, maintenance and application of management fees to clients on a quarterly basis. The management fee structures used are what has been agreed in advance between the client and the Investment Manager. The fees collected are the primary source of income to Rathbones.The team is also responsible for the collection of fees on behalf of third parties such as Independent Financial Advisers (IFAs) who are a key introducer of new business to Rathbones. This involves ensuring that the necessary paperwork is provided in order to facilitate the payments which must be signed by the client and the IFA.These fees may be in the form of a one off Introductory fee or an ongoing Advice fee to the IFA which are charged at the same time as the Rathbones fees.The team is also responsible for the distribution of client invoices and IFA statements. The Role Delivery of service excellence Protection of client assets Compliant with regulatory requirements and company policies Positive contribution to your teams new and existing initiatives Outcomes of the Role Provide a professional and reliable service for clients, investment managers, advisers, and product providers. Ensure you are adhering to the teams current SLAs and to all regulatory requirements. Accountable for administrative tasks within the team in line with the teams procedures manual. Ensure that you are actively participating in the 4+1 habits from Lean methodology. These include dynamic Visual management boards, appropriate team meeting involvement, continuous improvement through identification and resolution of issues, and standard operating procedures. Support the continuous improvement across the team leading to enhancements in efficiency and clients and customer experience (CX/UX). Assist in User Acceptance Testing (UAT) of new and existing IT systems Ensure that you are operating within the Group data governance framework and that data quality and integrity is maintained. Be aware of the conduct rules and act with integrity. Be aware of CASS related processes relevant to your team and that you escalate any issues to your manager Build and maintain relationships with all stakeholders, both internal and external Knowledge, Skills and Experience Excellent organisational and time management skills High level of accuracy and attention to detail Ability to grasp new tasks quickly Strong written and verbal communication skills Client service focus Good working knowledge of Microsoft Office A team player able to multi-task in a fast-paced environment Ability to build constructive relationships with other members of staff at various levels Adaptable, flexible, and able to accept responsibility for given tasks JBRP1_UKTJ