Administrator / Sales Negotiator

Hern & Crabtree Estate Agents | Cardiff

Full-time | Permanent | £25,000—£30,000 OTE

40 hours per week | Saturday rotation (with lieu day)

Hern & Crabtree is one of Cardiff’s longest-established independent estate agents. Founded in 1849, we’ve been helping people move for over 170 years and are proud of our reputation for professionalism, care and trusted advice.

As part of our continued growth, we’re looking for an Administrator / Sales Negotiator to join our friendly and experienced team.

This is a varied, people-facing role, ideal for someone with estate agency or strong administrative experience who enjoys being organised, proactive and involved in the sales process.

The role

You’ll play a key part in supporting the sales team and ensuring a smooth experience for our clients.

Responsibilities include:

• Booking and managing property viewings
• Diary management for negotiators and valuers
• Preparing and uploading property details
• Handling AML and compliance processes
• Taking and negotiating offers
• Assisting with viewings and sales progression when required
• Identifying and supporting business opportunities
• Delivering excellent customer service in person, by phone and email

About you

• At least 1 year’s experience in estate agency or a strong administrative role
• Highly organised with excellent attention to detail
• Confident using CRM and booking systems
• Strong written and verbal communication skills
• Friendly, professional and proactive
• A team player with a positive, can-do attitude
• Full UK driving licence and access to a vehicle

What we offer

• Permanent role
• £25,000—£30,000 OTE
• Birthday off – fully paid
• Holiday Builder scheme to grow your annual leave
• Regular company social events
• Ongoing training and development
• A supportive, welcoming team culture
• Clear opportunities for career progression

How to apply

Please apply via LinkedIn, or email rhodri@hern-crabtree.co.uk with your CV and a short covering note explaining your experience and why you’d be a great fit for Hern & Crabtree.