Head of Ad Ops | Build & Scale Social-First Programme Operations

London

Hybrid

Basic salary up to £95K DOE + benefits

⏱️Start ASAP

Own testing, optimisation & performance across enterprise social programmes in a high-growth SaaS scale-up that has just raised over $15M Series A funding!

The Opportunity

We’re hiring our first dedicated Programme Operations leader to bring the discipline of social ad ops & performance marketing into a high-growth, VC-backed SaaS business working with 60+ global enterprise brands.

This isn’t traditional ad ops, this is about applying rigorous social testing, experimentation & optimisation frameworks to large-scale advocacy and creator-led programmes making them measurable, scalable and commercially powerful.

Whether you’re currently a Head of Ad Ops, Ad Ops Manager or Senior Ad Ops Specialist, this is a chance to step into a highly strategic, high-impact role.

What You’ll Be Doing:

Build the Programme Operations Function

• Design scalable implementation frameworks across multiple enterprise brands
• Introduce structured A/B testing & experimentation protocols
• Define operational KPIs tied to engagement, retention & commercial impact
• Turn ad-hoc execution into repeatable, testable systems

Drive Testing & Optimisation

• Run disciplined experiments across onboarding, rewards, gamification & engagement loops
• Analyse performance data and rapidly scale winning variants
• Create feedback loops between programme performance & product roadmap
• Connect engagement metrics to LTV, retention & renewal outcomes

⚙️ Scale & Systemise

• Develop playbooks, templates & governance for consistent rollouts
• Manage multiple concurrent test programmes
• Build operational infrastructure that supports continuous improvement

What We’re Looking For:

✅ Core Experience

• 5+ years in Social Ad Ops, Performance Marketing or Campaign Operations
• Deep hands-on experience across Meta, TikTok, LinkedIn, Pinterest or similar platforms
• Proven track record running structured A/B testing at scale
• Experience improving measurable performance through systematic optimisation
• Comfortable managing multiple concurrent social programmes

Technical & Strategic Strength

• Strong understanding of experimentation design & statistical rigour
• Confident working with performance data (GA, Looker, Tableau, SQL etc.)
• Systems thinker, you build frameworks that scale
• Able to connect operational metrics to commercial outcomes

⭐ Bonus

• Influencer, creator, advocacy or UGC programme experience
• Enterprise retail / beauty brand exposure
• Experience building new operational functions from scratch

The Mindset

You think in experiments.

You question assumptions with data.

You love turning ambiguity into structured, measurable systems.

You’re equally comfortable:

• Presenting performance insights to senior stakeholders
• Diving into data to diagnose underperformance
• Designing frameworks that improve product decisions

The Setup

• London (Hybrid)
• High-growth, VC-backed SaaS business
• Global enterprise client base
• Huge opportunity to build a function from zero

If you’re a social-first Ad Ops leader who wants to step into something more strategic, measurable and commercially impactful, let’s talk.

Message me directly for a confidential conversation.