We’re looking for a bold and values-led Advice Manager to lead our advice service and play a key role in driving forward our vision of an inclusive, rights-based society. About Us Richmond AID is a user led disability rights charity working towards a world where disabled people are treated with dignity, respect, and equality. Our advice services provide essential support on issues like benefits, housing, discrimination, access, and more — but our work doesn’t stop there. We use what we learn from people’s experiences to challenge injustice, influence policy, and campaign for change. About the Role As Advice Manager, you’ll take a strategic lead on developing our advice service to ensure it is accessible and high-quality, and also actively challenge the root causes of inequality. The Advice Manager will have wide ranging responsibilities for the performance, quality assurance and development of internal advice services and will be responsible for achieving and evidencing high quality positive outcomes for service users. You will Manage our advice teams: Information Navigation, Benefits Advice, Money Advice and our benefits advice contract with South West London and St Georges. We also administer a number of grants on behalf of local grant giving charities and the local authority and you will manage the administration of these grant funds. We currently have 14 advisors across our advice teams including 2 team leaders in our Information Navigation (general advice) and South West London and St Georges benefits advice team, it is currently 8 direct reports. As a key member of our management team you will work closely with other managers. You will also take a lead on Safeguarding and Data protection across the whole organisation and deputise for the CEO as required. As our Advice Manager, you’ll take the lead in shaping and strengthening our vital advice services by Managing, supporting and inspiring a team of skilled advisers and volunteers. Developing and leading a high-quality advice service that meets the requirements of the Advice Quality Standard (AQS) and that is responsive, inclusive, and empowering. Embedding systems for monitoring and evaluation, using data, outcomes, and client feedback to improve quality and impact. Driving service improvements, streamline processes, and ensure compliance with relevant standards. Championing the voices of disabled people, feeding insight from frontline work into our policy and campaigning. Ensuring the service contributes to social justice, tackling systemic barriers and inequities through both individual casework and broader change. Representing the organisation externally including meeting and influencing local stakeholders including local councils, funders and advice organisations. About you You’re an experienced advice professional and a passionate advocate for social justice. We need someone with experience of working in an advice and representation role and with experience in managing a busy advice team. You understand the power of high-quality advice in changing lives — and the importance of using that insight to shift systems. You will bring A strong track record in managing or coordinating advice services (e.g. welfare rights, housing, disability support). A strong understanding of the social model of disability and a commitment to its principles. Experience in quality assurance, monitoring, evaluation and using feedback to improve services and experience in managing safeguarding and managing data protection. Experience in report writing to commissioners and funders. An ability to influence decision makers and develop effective partnership working. Knowledge of the rights and experiences of disabled people, and the structural barriers they face. Excellent leadership and team management skills. A collaborative approach and a commitment to equity, inclusion, and continuous learning. The ability to link frontline experience to wider campaigning and policy change. What We Offer A collaborative and inclusive team culture. Commitment to your professional development and wellbeing. The chance to make a real difference in individual lives — and the wider fight for equality. 25 days leave plus 8 bank holidays