Adviser

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Job Description

Adviser at The Phoenix Centre, Norwich

Hours: 2 days, 15 hours per week

Salary: £24,335 per annum (£9,865 Pro-rata)

Job Type: Fixed term to February 2026

Annual Leave: 20 days plus bank holidays & five office closure days (Pro-rata)

Location: Office based at the Phoenix Centre, Norwich

Pension: 4.5% Contribution

The Role:

We’re looking for a compassionate and confident Adviser to join our team at Norfolk Citizens Advice. You’ll give advice, providing essential support over the phone, face-to-face, email on various issues to people facing financial hardship, housing problems, and rising energy costs.

What you’ll do:

· Deliver one-to-one advice face-to-face, by phone and email on any advice area clients may come to us with regarding energy, housing, finance, and crisis support

· Offer clear, easy-to-understand advice to people facing complex challenges

· Record case notes accurately using our digital system

What we are looking for:

We will provide full training.

However, we will favour applicants who demonstrate the following experience:

· Strong communication skills

· Confidence using IT and phone systems

· A calm, problem-solving approach

· Ability to work independently and as part of a team

· Experience in advice, call handling or support work (desirable not essential)

We offer our staff:

· Comprehensive training to become an accredited Adviser.

· Ongoing support and professional development

· 4.5% employer pension contribution

· Opportunity for flexible working

· 20 days annual leave plus bank holidays and five office closure days (3 at Christmas and two in the summer)

The deadline for submission is Tuesday 19th August 2025. The Interviews will be commencing on either Monday 25th August or the 4th of September 2025.

We reserve the right to close early should we need to.

Please note that this post will be subject to a DBS and Right to Work Check.

Apply
Location:
Norwich
Job Type:
PartTime

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