Client Support Manager

Leicester

Permanent

Hybrid (4 days office 1 day wfh)

To £45k doe


The Opportunity

My client is a wealth management company that prides themselves on customer centricity in engaging clients with their money, deeply understanding their needs, educating them about financial matters and partnering with them to deliver tailored solutions.

They are looking to develop their excellent customer support even further with the addition of a Team Manager

The Role

The Client Support Team is fundamental to the success of the business, as the first point of contact for clients and providers alike.

As Client Support Manager you will report to the Operations Director and play a pivotal role in mentoring and leading your team to fulfil their goals and deliver outstanding customer service. With your people management skills, you will set high performance standards and targets, working closely with your team to achieve them. Through regular coaching, training, and feedback you will develop a confident and competent team who can positively contribute to the overall SHW vision.

You’ll also be involved in recruitment, new starter onboarding and championing regular 1-2-1’s focusing on employee retention.

The Candidate

You’re going to need to be from a financial services background. You’ll be an established manager or ready for a step up (but have gained exposure in a supporting manager role).

You’ll be a natural when it comes to relationship building and maintenance, internal and external.

Strong financial services product knowledge is a must

You’ll also need to be competent with IT systems incl. Excel, Data Management systems and related processing.

CII / formal training is desirable.


The Benefits

Parking onsite, workplace pension scheme, discounted fees for services. 23 days holiday plus banks of course plus buy back scheme. Private health, funding and support for professional development.