A growing main contractor delivering high-quality industrial, commercial, and mixed-use projects across London and the South East is seeking an experienced Aftercare Manager to lead post-completion support across its live project portfolio.

The role is pivotal in ensuring a seamless handover and defects management experience for both clients and tenants—while also being site-certified to cover Site Manager duties during holidays or short-term absences.

Key Responsibilities

• Act as the primary point of contact for all aftercare, defects and snagging queries from clients and tenants post-handover
• Coordinate subcontractor callouts and ensure timely resolution of all issues within the defects liability period
• Carry out post-completion inspections and follow-up snagging
• Maintain accurate logs of outstanding and completed defects using tracking systems
• Build strong relationships with end-users, landlords, and project stakeholders to ensure satisfaction
• Represent the contractor professionally during tenant move-ins and practical completions
• Provide site cover during holiday periods, stepping in as acting Site Manager when needed

Requirements

• Proven experience in aftercare, handover, or site management on commercial/industrial projects
• Strong communication skills with a confident, client-facing manner
• Highly organised and self-directed; able to track multiple issues across multiple sites
• Capable of managing subcontractors and chasing resolutions independently
• Fully site compliant with valid:
• SMSTS
• CSCS Card
• First Aid
• Comfortable working across Greater London and the South East
• Working knowledge of Microsoft Excel, snagging software

Ref: 3906JR