Aftersales Manager

New Today

Senior Aftersales Manager

£50-55k

Manchester

We're looking for a decisive, commercially minded leader to take ownership of our Aftersales function and play a pivotal role in delivering exceptional customer outcomes.

If you thrive in a regulated environment, excel at navigating complex stakeholder landscapes and have a passion for continuous improvement, this role offers the scope and influence you're looking for.

What You'll Be Doing as a Senior Aftersales Manager

Taking ownership of the most complex, high‑risk and sensitive customer complaints as the final point of escalation.
Managing high‑value cases involving dealerships, lenders and customers, ensuring fair and balanced resolutions.
Driving cost‑reduction initiatives across Aftersales and Customer Care, improving efficiency without compromising customer experience.
Working closely with lenders and commercial partners to challenge costs and secure customer‑focused outcomes.
Building strong, collaborative relationships with dealerships and third‑party partners to support smooth operational delivery.
Ensuring all Aftersales activity meets FCA regulatory standards and aligns with Consumer Duty expectations.
Identifying complaint trends, operational risks and root causes, implementing improvements to prevent recurrence.
Producing clear reporting, insights and recommendations for senior stakeholders.
Leading, coaching and developing the Aftersales team, ensuring effective delegation and supporting career progression.
Championing continuous improvement across customer experience, operational performance and compliance.What You'll Need as a Senior Aftersales Manager

We're seeking an experienced leader with strong regulatory understanding and commercial acumen.

A minimum of 2 years' experience in an FCA‑regulated aftersales or complaints environment, ideally within automotive.
Strong knowledge of the automotive sector, including dealer networks, repair processes and post‑sale operations.
Deep understanding of FCA regulations, Consumer Duty and best‑practice complaint handling.
A commercially driven, cost‑conscious mindset with the confidence to challenge decisions and influence outcomes.
Excellent stakeholder management skills, with the ability to negotiate effectively at all levels.
Proven leadership capability, with experience developing and motivating high‑performing teams.
Strong analytical skills, with the ability to use data and insight to drive operational improvements.Disclaimer

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

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Location:
Manchester
Salary:
£50,000 - £55,000 /annum
Job Type:
FullTime
Category:
Customer Services

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