Aftersales & Warranty Engineer

35 Days Old

We are looking for an experienced Aftersale & Warranty Engineer to join great team in an established family-owned business in Leeds (LS11). Our client is a leading manufacturer and supplier of electrical power distribution equipment and pioneers of super low loss amorphous transformer technology. The Role: The Aftersales & Warranty Engineer is responsible for providing a single, professional point of contact for customers for all aftersales and warranty-related issues. The role ensures that customer concerns are managed promptly, effectively, and with a strong focus on quality, root cause analysis, and continuous improvement. Working within the Quality function and reporting to the Quality Manager, the Aftersales & Warranty Engineer coordinates the assessment, investigation, and resolution of issues, ensuring that outcomes are communicated clearly to customers and that corrective and preventive actions (CAPA) are completed. The role works closely with the Site Services team (who attend site to carry out physical works), Production, Engineering, Planning, and Operational Excellence to ensure that aftersales and warranty activity drives improved product reliability, enhanced customer satisfaction, and meaningful organisational learning. A high standard of communication, customer care, technical understanding, and...
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Location:
Leeds
Salary:
£40,000
Job Type:
FullTime
Category:
Sales

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