Alarm Call Handler (Permanent, Part-Time Morning) Location: Quorum Business Park, Newcastle (NE12 8BU) Hours: 24 hours per week | Rota-based morning shifts (7:00am 12:00pm) Salary: £24,500 starting salary, rising to £26,500 with progression (pro-rata) Bonus: Up to £1,200 performance & attendance bonus (pro-rata)

Be the first response when it matters most. At Verisure, our Alarm Call Handlers are at the heart of our 24/7 monitoring operation. When a customers alarm is triggered, you are the calm, decisive voice that takes control, assessing the situation, protecting people and property, and coordinating the right response. Based at our Newcastle Centre of Excellence, youll work as part of a highly trained Alarm Receiving Centre team, supporting customers across the UK every day of the year.

What youll be doing Responding quickly and accurately to alarm activations Monitoring alarm signals, reviewing images and assessing incidents Contacting emergency services (police, ambulance, fire brigade) when required Making fast, confident decisions while following strict security protocols Handling inbound customer calls and providing reassurance during incidents Making outbound calls to keep customers informed Preventing false alarms by advising cus...