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Job Description

Application Support Engineer – Delivery & eCommerce Software (Hybrid, Egham)

c. £35,000 (DOE) + Bonus

2 Days per Week in the Egham Office | 35 Hours (Flexible 8:00–18:00)

An award-winning UK software company, part of a major organisation, is looking for an Application Support Engineer to join its growing support team. The business builds market-leading delivery management software used by retailers and logistics providers to power services such as Tracked delivery, Click & Collect, locker solutions and next-day delivery.

With over 30 years in the market and continued growth, this is a great opportunity to join a stable, well-respected software business with a strong people-first culture.

The Role

As an Application Support Engineer, you’ll be a key part of a client-facing support function, ensuring the smooth running of business-critical applications. You’ll troubleshoot technical issues, work closely with customers, and collaborate with internal teams to deliver a consistently high level of service.

This role suits someone who enjoys problem-solving, clear communication and working across technical and non-technical stakeholders.

Company Culture & Values

You’ll join a collaborative, inclusive and supportive environment with a strong focus on wellbeing and professional development.

The company is widely recognised as a great place to work, with over 90% of employees recommending it.

Key Responsibilities

• Provide application support via phone, email and ticketing systems

• Investigate and resolve application issues, identifying root causes

• Maintain strong knowledge of application functionality and integrations

• Communicate clearly with customers on issues and resolutions

• Maintain accurate documentation of incidents and fixes

• Work with development teams to escalate bugs and improvements

• Identify recurring issues and support problem management initiatives

• Support and train customers to maximise software usage

• Ensure data security, compliance and best practices are followed

• Provide occasional out-of-hours support when required

Role Requirements

• Experience in application or technical support roles

• Experience supporting SQL-based systems and/or .NET applications

• Understanding of databases (SQL/MySQL) and basic web technologies

• Experience working to SLAs using ticketing systems

• Strong analytical and troubleshooting skills

• Excellent communication and customer-facing ability

• Customer-focused mindset with strong attention to detail

• Ability to work independently and within a team

Benefits & Perks

• Annual performance-based bonus

• Hybrid working – 2 days per week in Egham

• Private medical insurance (Vitality)

• BUPA dental cover

• 23 days holiday (rising to 26) + bank holidays

• Holiday buy/sell scheme

• Employer pension contributions up to 10%

• Employee assistance programme

• Paid time off for physical and mental wellbeing

• Professional development, mentoring and training support

• Regular socials, wellbeing days and engagement activities

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.