Application Support Engineer

4 Days Old

Bring your expertise in supporting and configuring the housing management system QL, and become part of our forward-thinking IT team as an Application Support Engineer. If youre a proactive, dynamic Application Support Engineer who enjoys problem-solving, collaboration, and driving system improvements, wed love to hear from you.
Are you looking to join a growing, values-led organisation with a clear social purpose?
At SettleParadigm, were proud to be the largest housing group in the region, managing over 27,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire.
Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger weve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve
If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, wed love to welcome you on our journey. Together, were building a better future.
You will work within the IT Operations team and be one of the go-to people for core system support and improvements. You will have a passion for IT, a thirst for knowledge and will demonstrate proactive learning and innovative problem solving.
Key Responsibilities:
undertake projects to design, configure, and implement solutions in line with business requirements and SLAs

take ownership of application issues, ensure thorough investigation and effective resolution

identify root causes and mitigating actions

identify areas for improvement to benefit IT and the wider business

provide advice, consultancy and support on IT projects as required

work in collaboration with IT and business colleagues

be a point of escalation for the IT service desk

provide ongoing customer contact throughout the lifecycle of the request/project

document configuration, processes, and test plans to continually improve performance and service

highlight risks and suggest mitigating actions

create and maintain documentation relating to application setup, configuration, processes etc and ensure knowledge is shared with IT colleagues

employ a strict testing regime

adhere to change management processes

log and update tickets in the ITSM system

What Were Looking For
Must have experience in:
Providing Application Support services

Configuration of the QL housing management system (in-depth knowledge) and its related systems (DRS, Versaa)

Deep understanding of business processes in the housing sector

SQL Server & Reporting Experience (SSRS, Restores, Debugging performance), including large data set import/exports

Defining a problem and applying problem-solving methodology to make improvements and/or prevent reoccurrences of issues

Supplier collaboration

Experience of systems migrations

Experience of leading on Software upgrades

For added brilliance:
Experience in developing Power Apps & Power Automate

Knowledge of finance processes & systems

A general understanding of core infrastructure and networking in the cloud

Excellent team working and customer service skills

Use proven communication, analytical, and problem solving skills to resolve issues to maximise the benefit of IT services

A self-starter with a can-do attitude

Benefits
At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment.
annual salary: up to £55,000 per annum depending on experience

25 days holiday, increasing with service, plus Christmas closure and buy options

Generous pension scheme up to 9.5% employer contribution via salary sacrifice

Family-friendly leave : Enhanced maternity, paternity, and adoption leave

Health cash plan claim up to £1,800 for everyday health costs (plus free kids cover)

Life cover and income protection

Flexible working hybrid options, modern offices, free parking & EV charging

And thats just the beginning! Were also thrilled to provide:
Mental Health First Aiders available to support

Car leasing via salary sacrifice (for permanent colleagues subject to conditions)

Funded training, qualifications & apprenticeships

3 paid volunteering days in the local communities

Peer-recognition rewards platform

Paid professional subscription (one per year)

Working Hours & Additional Pay
Hours and working pattern

Participation in out-of-hours rota, with potential to boost base salary.

Our Commitment
We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.
Accessibility and Adjustments
We are committed to providing reasonable adjustments throughout our recruitment process and well always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.
Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.
Please ensure you fully answer the questions on the application form.
Closing Date: 2nd January 2026
We reserves the right to close this vacancy earlier than the closing date should we find a suitable candidate.

TPBN1_UKTJ
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Location:
Letchworth
Salary:
£55,000
Job Type:
FullTime
Category:
IT

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