Job Title: Appointments Administrator Location: Beacon Counselling (Hybrid within service hours) Salary: £24,570 pro rata per annum Contract: Part-time – Two roles available (15 hours and 20 hours per week over 3 days) Working Hours: Shifts scheduled between 8:45am – 9:15pm (mix of early, mid and late shifts) Closing Date: 5pm, Thursday 7th August 2025 Applications reviewed on a rolling basis – early submission encouraged Join Our Team at Beacon Counselling Beacon Counselling is seeking a friendly, enthusiastic and highly organised Appointments Administrator to join our dedicated team. As the first point of contact for clients accessing our service, you’ll play a vital role in delivering a warm, professional welcome and ensuring the smooth running of our appointments system. This role is ideal for someone who thrives in a busy environment, values compassion and confidentiality, and is confident in managing administrative processes with care and accuracy. What You’ll Do Be the first point of contact for clients via phone and email

Schedule and manage appointments for counselling services

Maintain accurate client records and data, ensuring confidentiality and compliance with data protection regulations

Communicate clearly, compassionately, and professionally with people wishing to access our services

Work closely with colleagues to meet service demands, adapt to change and problem-solve collaboratively

Use digital systems (including Office 365, SharePoint and client databases) to manage workflows and documentation

Contribute to a friendly, inclusive and responsive team culture

You should apply if you are someone who : Has experience working in a busy office environment and an administrative role

Demonstrates excellent communication and listening skills

Works with a high level of accuracy and attention to detail

Understands the importance of confidentiality and data protection

Can stay calm and organised under pressure, with strong multitasking skills

Has experience using Office 365 and databases effectively

Has a positive, proactive approach to solving problems

Can commit to a flexible shift pattern including evenings and occasional cover for holidays/absence

It would be great (but not essential) if you also: Hold GCSEs (or equivalent) in English and Maths

Have experience working in the charity, health, or social care sectors

Understand the challenges around mental health

Diversity and Inclusion At Beacon Counselling, we’re committed to building a diverse and inclusive workplace. We particularly welcome applications from people in underrepresented communities, including LGBTQIA+, older applicants, and individuals from global majority backgrounds. How to Apply To apply, please send your CV and a supporting letter outlining your interest and suitability for the role. Details of this are included in the attached recruitment pack or applications can be submitted using the quick apply feature of Charity Jobs Closing date: 5pm, Thursday 7th August 2025 (Please note: Interviews will be arranged as applications are received. We encourage early applications and are not able to accept any after the deadline) We look forward to hearing from you and thank you for your interest in joining the team at Beacon Counselling.