We are an award-winning cleaning company specializing in high-end commercial clients, including luxury retail, education, corporate offices, and event spaces. Our strong reputation is built on sustainability and a commitment to our team of over 1,000 professionals.ROLE OVERVIEWThis is a dynamic, field-based operational management role suited for a highly organized and resilient individual. The position requires patience, energy, and the ability to manage long working hours effectively. Ambitious candidates will find significant opportunities for career growth within the business.REPORTING STRUCTUREReports to: Regional Operations Manager (ROM)Indirectly reports to: Operations Director (OD)KEY RESPONSIBILITIESClient Management – Promptly and professionally handle client concerns.Team Leadership – Recruit, support, and develop cleaning operatives.Performance Management – Address underperformance in line with company policies.HR & Compliance – Collaborate with HR on employee relations and disciplinary matters.On-Site Presence – Maintain a strong, visible presence across client sites.Operations Oversight – Conduct audits, manage payroll timesheets, and ensure health & safety compliance.Budget Management – Ensure monthly site budgets are met.Supplies & Logistics – Order consumables and materials via the company’s online system.WHAT WE\'RE LOOKING FOR✔ Proactive & Hands-On – Able to multitask and take initiative.✔ Highly Organized – A problem-solver with a ‘can-do’ attitude.✔ Resilient Under Pressure – Maintains high standards in demanding situations.✔ Detail-Oriented – Strong focus on quality and service excellence.✔ Valid Driving License – Essential for travel between sites.IDEAL EXPERIENCEPrevious experience in a multi-site service or facilities management role with a strong client focus.Willingness to work flexible hours, including evenings, weekends, and some bank holidays.Experience in financial forecasting, budgeting, and analysis.BENEFITSEnhanced maternity/paternity payFree fruit, snacks, and drinks in the officeGenuine career opportunities with a ‘promote from within’ cultureContinuous training and personal development programsEmployee of the Quarter awards plus annual Cleanology AwardsRegular company-funded social events throughout the year #J-18808-Ljbffr