Assistant Aftersales Manager

Location: Exeter

Salary: £35,000 – £40,000 Basic + Bonus

Pembrook Resourcing are currently recruiting on behalf of a well-established dealership in Exeter who are looking to appoint an experienced Assistant Aftersales Manager to support the running of their Service and Parts departments.

This is a fantastic opportunity for a driven Service Manager, Workshop Controller, or Senior Service Advisor ready to step up into a senior leadership role.

The Role:

Supporting the Aftersales Manager with the daily running of the department

Overseeing Service Advisors, Workshop Controller, Technicians, and Parts team

Driving labour sales, efficiency, and productivity

Monitoring KPIs and assisting with departmental reporting

Ensuring high levels of customer satisfaction (CSI)

Supporting staff training, coaching, and development

Maintaining compliance with FCA and Health & Safety standards

The Ideal Candidate:

Previous experience within a dealership aftersales environment

Experience as a Service Manager, Senior Service Advisor, or Workshop Controller

Strong leadership and organisational skills

Commercial awareness and target-driven mindset

Excellent communication and problem-solving ability

Full UK driving licence