Role Overview

As the Assistant Centre Manager, you will support the day-to-day operations of the PadelStars facility, ensuring exceptional service delivery, a premium player experience, operational efficiency, and a safe, well-maintained centre. This is a hands-on, people-focused role ideally suited to someone with strong organisational skills, operational awareness, a background in hospitality or sports environments, and a passion for fostering community and culture. The role also includes responsibility for event coordination and management.

Key Responsibilities

Front of House & Customer Service

• Act as the first point of contact for members and guests, ensuring high levels of customer service.
• Handle customer inquiries, bookings, and any issues that arise in a professional manner.
• Promote and upsell club services, including racket sales, food & beverages.
• To be able to deliver group and Individual Padel Sessions (high standard padel or a high-level tennis player looking to make a jump into the world of padel.)

Event & Academy Support

·      Assist in organising and running tournaments, socials, and corporate events.

·      Experience in Event Coordination/Management.

Operational & Administrative Support

• Work closely with the Club Manager to oversee stock management, maintenance of courts, and general club operations.
• Assist in scheduling staff rotas and ensuring smooth daily operations.
• Carry out court maintenance and monitor club cleanliness, ensuring that the facility is well-presented at all times.
• Deal with any booking app enquiries problems and enquiries and liaise with support desk to resolve in an efficient and proactive manner.

Skills & Experience Required

• Previous experience in a customer-facing role, preferably in hospitality.
• Strong interpersonal and communication skills with the ability to engage with customers.
• Administrative experience, with a keen eye for detail.
• Experience in managing bookings and handling payments is desirable.
• Experience in Event Coordination/Management
• Social Media Experience
• Ability to work flexible hours, including evenings and weekends.
• Applicants with experience from sporting environments are encouraged to apply

Opportunities for Growth

• The role offers a structured career development pathway within PadelStars UK, with opportunities to progress as the company expands.

Salary and benefits

• £28,000-£32,000 with no coaching experience
• Potentially +£2,500 for a tennis/padel coaching qualification
• Company PMI upon successful completion of probation
• Company Pension
• WillU World benefits package
• 33 holidays (this includes bank holidays)
• Generous staff discounts
• Staff uniform
• Learning & development opportunities
• Team events