Assistant Customer Service Manager

Location: Aldershot, Hampshire

Salary: £36,000 (depending on experience)

Hours: Monday - Thursday: 08:30 - 17:30 | Friday: 08:30 - 17:00 (Office-based)

Overview

We are currently recruiting for an Assistant Customer Service Manager to join a growing and dynamic business based in Aldershot.

This is a varied and hands-on role, supporting the Customer Service Manager in overseeing day-to-day operations, developing the team, and ensuring a consistently high level of service is delivered to customers.

This opportunity would suit someone with strong customer service experience who is looking to step into a more senior, supervisory role within a fast-paced environment.

The Role

Working closely with the Customer Service Manager, you will support the team across training, operations and account management, while also acting as a point of escalation for customer queries.

Key responsibilities Include:

Training & Development

Creating clear and user-friendly training documentation across the department Producing product briefing materials for the Customer Service team Supporting induction and training of new starters Delivering training sessions and refreshers to upskill the team Mentoring and supporting Account Managers and Assistant Account ManagersTeam & Attendance Management

Managing holiday requests via the internal HR system Supporting return-to-work interviews and attendan...