£75,000 per annum Newent, Gloucestershire Full-Time Permanent Come and make a real difference as our new Assistant Director of Customer Experience! Were looking for a senior leader who cares deeply about delivering a great customer experience for our tenants. In this role, youll help shape services so tenants feel listened to, respected and supported and confident that we do what we say we will. As part of our leadership team, youll inspire those around you people-focused, high-quality customer service every day. Youll make sure tenant voices genuinely influence decisions, and that feedback leads to real improvements in how we work. Youll champion excellent customer service and safeguarding across the organisation, working closely with the executive team and other leaders to deliver our customer experience strategy and key customer-focussed projects. What youll bring to the team: Youll lead with empathy, confidence and clarity empowering them to make decisions and deliver the best results for the families they support every day. Customer focussed, youll ensure that their needs are central to the delivery and improvement of our services. Youll have a strong background in customer service and safeguardin...