Assistant Executive Housekeeper
45 Days Old
Your key responsibilities
Rocco Forte Hotels is a collection of iconic hotels that respects the individuality of the location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.
As a valued part of the Forte family, you will:
Oversee the team's workflow, ensuring good cooperation across departments
Assist the Executive Housekeeper in delivering exceptional housekeeping standards, ensuring guest rooms and public ares consistently reflect the hotel's luxury brand and five-star expectations
Supervise, coach, and inspire the housekeeping team , leading by example to maintain a culture of professionalism, discretion, and outstanding guest service
Conduct detailed room and area inspections , ensuring presentation, cleanliness, and amenities meet exacting standards before guest arrival and throughout occupancy
Support daily operations and staff scheduling , assisting with rotas, cover arrangements, and efficient workflow during peak periods
Oversee linen, uniforms, and cleaning supplies , maintaining par levels, managing stock rotation, and ensuring premium materials are handled correctly
Respond to guest requests and special requirements discreetly and promptly , working closely with Front Office and Maintenance to ensure a seamless luxury experience
Support team members to ensure that five-star service standards are maintained at all times
Deliver discreet, understated, tailored, and timely service whilst sharing your knowledge and best practice with the team
Remain focused on delivering excellence and seeking feedback from guests
Be knowledgeable of the hotel and our products, and actively seek opportunities to promote them
Communicate regularly on the progress of tasks and consistently deliver on time to an excellent standard
Who are we looking for We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests. We are looking for team members who bring:
High personal and professional standards
Strong instincts for understanding and fulfilling the needs of guests
Excellent communication skills with colleagues and guests
Good practical knowledge of the role, global service standards, and product
Confidence and good nature in leading your team in a high-pressure environment
Enthusiasm for learning and personal growth
Why work with us Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.
Working with us provides access to the following perks:
Tronc
Discounted rates across our collection of iconic hotels
Discounted food & beverage experiences
Discounted spa treatment and products
Extensive learning and development opportunities
Meals on duty, laundry of uniforms
Social activities and events
Recognition & reward programs
Annual awards
Employee Assistance Programme
Cycle to Work
£38,000 expected package (includes base salary plus tronc)
Ready to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.
TPBN1_UKCT
- Location:
- Edinburgh
- Job Type:
- FullTime
