Assistant General Manager (Restaurant & Bars)

New Yesterday

Assistant General Manager (Restaurant & Bar)
"Hospitality expert, paddle tennis enthusiast"
You bring your expertise, enthusiasm, and curiosities; and well provide you with a space to play.
Full Time Permanent Contract

£40,000 - £45,000/annum, including TRONC (Tips & Service Charge)

Onsite Role

Based at Mad Swans in the South Downs

Mad Swans is looking for a full-time Assistant General Manager to join our budding team. Youll be the first person to step into these shoes and shape this brand-new role based at our second site: Mad Swans in the South Downs.
Mad Swans in the South Downs is located in Blacknest near to Farnham & Alton.
Full Address: Frith End Road, Blacknest, Hampshire, GU34 4QL
Find out more about Mad Swans and what The Times had to say about our first opening at Mad Swans in the Mendips:
Can a cool new hotel near Bath really make golf fun for everyone?
What we do
We are experts in our field, committed to creating boundary-pushing social spaces that spark meaningful connections through play in nature.
Were opening our second countryside hangout for mavericks. The unruly. The friendship groups you wish you were in. The families you want to hang out with. For evenings that go on forever. And weekends that become folklore. Come for a good time. Come for a long time. Come for a breath of fresh air. Whoever you are. Come as you are.
Social play spanning Padel Tennis, Pickleball, Darts, Shuffleboard and Golf gives guests the chance to explore one game or sample them all, across a few hours, a day, or a long weekend. Were all about great food, which is why weve teamed up with experts in their field to create two distinct dining experiences and endless ways to enjoy them. The Potting Shed proudly boasts a menu of refreshing takes on Brasserie classics while, in The Hangout, the focus is on shareable plates with no compromise on flavour. But wherever guests find themselves, from course to court, the meadow to the orchard, theyre never far from a plate of something delicious to satisfy any craving. And, for evenings that go on forever, an Eco Cabin for the night is only a starlit walk through the wilderness away.
What we can do for you
We understand that theres more to life than work, which is why our roles are designed to allow exploration, from long-time passions to brand-new intrigues.
We believe that to be interested is to be interesting that means industry-leading training within and outside of your specified job role. If you have a question, we want to provide you with the tools to answer it. As we make our start in the world, our team need to be able to wear a few different hats, which we treat as an opportunity, allowing you to take considered detours into topics of interest, in the pursuit of a broader, richer perspective.
And out of hours, our guests playground is yours too. Enjoy the wide variety of green spaces, and the games they host, at an exclusive rate. Youll have the opportunity to get involved in all things Mad Swans, from padel lessons to cocktail workshops, after all, we want you to be as excited by our product as we are.
What there is to it
As this is a brand-new role for a new opening, youll play a central part in leading our front-of-house operations overseeing the Restaurant and Bar, guiding your Team Leaders, and stepping up as a Duty Manager to ensure smooth, high-quality service across every shift from day one.

The key duties and responsibilities of this role will include:
Overseeing the daily operations of the Restaurant, Bar, and Event Spaces, ensuring seamless service

Deputising for the General Manager and Duty Management

Delivering an amazing guest experience

Proactively upsell within the Restaurant and Bar and maximise sales revenue

Promoting our Mad Swans Loyalty Programme

Assisting with guest enquiries and act as a key point of contact for guests interested in booking any overnight accommodation, tables in the restaurant or any sports activities

Ensuring the Restaurant and Bar is clean, tidy and well-presented at all times

Executing promotions, offers, special events and seasonal offerings to drive revenue

Managing and overseeing the Restaurant and Bar team with the support of two Team Leaders

Ensuring the Restaurant and Bar Team is well presented, following all standard operating procedures and delivering excellent guest service

Scheduling team members to optimise staffing levels and manage payroll costs effectively in line with bookings and forecasted volume

Recruiting and training new team members to a high standard

Conducting regular team meetings, performance reviews and ongoing team development to create a high performing team

Working closely with the team and being very hands on during busy periods to ensure a smooth service

Achieving revenue and profitability targets by managing budgets, controlling costs, and maximizing sales

Handling guest complaints and feedback, ensuring any issues are resolved promptly to ensure guests have a positive experience

This is a full-time permanent position and will work any five days out of seven.The salary for this role is circa £40,000 - £45,000 /annum, including TRONC (Tips & Service Charge).
Location all of these roles are onsite roles and will be located at Mad Swans in the South Downs, Frith End Road, Blacknest, Hampshire, GU34 4QL.
Working Hours shift times will vary throughout the week; however, the regular operational times will be from 6.00 am to 11.00-12.00 pm.
Working Days this role will work any five days out of seven and will involve working on weekends on a regular basis.Working hours will vary in line with the operating calendar and needs of the business.
Who were looking for
We are looking for an Assistant General Manager who is:
Experienced and has previously worked in a Restaurant and/or Bar

Passionate about delivering a high level of guest service

Able to lead, motivate and inspire a team

Excited about being part of a new concept, new brand and new opening

Happy to be hands-on and assist with the day-to-day duties and operation

Proficient in using Microsoft Office and operating systems such as ResDiary

An excellent communicator

Highly organized and able to multi-task

Confident, outgoing and well-presented

Self-driven and highly motivated

Proactive, positive and resilient by nature

Solutions driven

Comfortable working in a very fast paced environment

Please note, you must be eligible to work in the UK as we are unable to sponsor any work permits or visas.
What is in it for you
Tips & Service Charge

Free Parking

Free Employee Meal whilst on shift

Wage Stream access your pay for hours worked before pay day

Employee Discounts on Food, Sports, Activities, Cabins and in the Retail Shop

Reward & Recognition Initiatives

Team Social & Well-being Activities & Events

Employee Referral Scheme Bonus

Mad Swans Water Bottle

Mad Swans Hoodie

Plant your own tree at Mad Swans

How to Apply
If you believe you have what it takes to come on-board and would like to be part of something new and exciting, we would love to hear from you.Please simply apply by hitting the apply button.
Recruitment Agencies
We are not working with any recruitment agencies at this time.As such, we do not accept any speculative CVs and/or candidate profiles and are, therefore, unable to consider these.

TPBN1_UKCT
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Location:
Lower Froyle
Job Type:
PartTime

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