Nortons Digbeth: Not Another Irish Bar!

We're looking for an Assistant General Manager with a passion for people and the pints.

The ideal candidate needs to be passionate about people, stories, hospitality, live music, creamy pints and providing exceptional customer experiences. We have a great team of staff here and need an Assistant Manager that can be firm but fair, and continue our mission to provide the best possible customer experience, the creamiest pints and the mightiest craic.

Personal license would be great, experience managing people in a large capacity venue is essential. Admin-wise; experience with managing rotas, P&Ls, suppliers, spreadsheets etc is also essential.

About us:

We are a 500 capacity live music venue, bar and kitchen, based in the Irish Quarter; Digbeth. We serve the best Guinness in Birmingham, and have a fantastic Full Irish breakfast to match. We are dedicated to live music with an Irish spin, and regularly pack the place out with customers enjoying 12 hours of live music every Saturday.

We have regular events and promotions throughout the week; bottomless Guinness Full Irish brunch, quiz night, whiskey Wednesdays, 2-4-1 pizzas and a load of other blarney to keep us busy.

We have currently taken on another pub - it’s always handy to have a spare - so we are looking for an experienced Assistant Manager / Assistant General Manager to join our team.

Candidates must have at least 12 months experience at a level of Assistant Manager or above in a hospitality environment.

Responsibilities:

• Assist General Manager in all venue operations.
• Supervise, motivate, and train staff for efficient service.
• Maintain high customer service standards.
• Manage bar operations including cocktails and cask ale.
• Assist with budget, P&L, and forecasting.
• Oversee kitchen quality and safety.
• Manage EPOS back office (Aztec and Zonal).
• Assist with inventory and ordering.
• Ensure licensing and health & safety compliance (EHO and food hygiene).
• Support live music events.
• Utilize G-Suite, Aztec, Zonal, Trails, Collins, Fanzo, and Untappd.

Essential Skills:

• Fast-paced hospitality experience.
• Strong cocktail knowledge and bar skills.
• Experienced with cask ales and craft beer.
• Experience in high-volume live music venues.
• Proficient in EPOS back office, spreadsheets, and Excel.
• Excellent communicator and leader.
• Strong problem-solver.
• High attention to detail.

Desirable Skills:

• Familiarity with Zonal and Aztec software.
• Experience with G-Suite, Trails, Collins, Fanzo, and Untappd.

Requirements:

• Ability to work flexible hours, including evenings and weekends.
• Ability to work Friday and Saturday 4am closes
• Driving license ideal
• Personal license ideal
• Must have at least 12 months management experience in hospitality, assistant manager level at least.

Job Type: Full-time

• Pay: £34,218.00-£37,500.00 per year