OverviewAt Lucky Voice, we are passionate about delivering unforgettable nights out. From private karaoke rooms to expertly crafted cocktails and delicious food, our venues are designed to provide the ultimate social experience. We’re on a mission to give people a place to let go and create unforgettable memories, every time - and that includes our team.We are currently looking for an experienced, dynamic & driven Assistant General Manager to join our Soho venue. If you are confident, proactive and passionate about hospitality, people and creating memorable customer experiences, we’d love to hear from you!The RoleAs an Assistant General Manager at Lucky Voice, you’ll bring energy, expertise, and a genuine passion for delivering exceptional guest experiences. Highly organised and a natural communicator, you’ll support and inspire your team to deliver excellence while ensuring smooth, efficient operations across every shift.About YouYou have proven experience in a management role within a busy bar or hospitality environmentYou’re a strong leader who can inspire, motivate, and develop a teamYou’re passionate about hospitality and creating memorable guest experiencesYou thrive in a fast-paced, collaborative environmentYou have a solid understanding of industry trends and best practicesYou bring energy, positivity, and a sense of fun to the workplace, making both team members and guests feel valuedKey ResponsibilitiesDeliver outstanding guest experiences by being upbeat, friendly, professional, and efficientMaintain a comprehensive understanding of the Lucky Voice offeringStay up to date with new products, techniques, and drink trendsTake financial responsibility for BOH administration and weekly reportingEnsure compliance with licensing regulations and company policiesUphold health and safety standards to protect both staff and guestsSupport and complete projects assigned by the General Manager or Head of OperationsAttend weekly management meetings and set goals, projects, and challenges for the teamMaintain the condition of the venue through regular checks and prompt issue reportingDrive innovation and introduce new ideas to keep Lucky Voice at the forefront of the karaoke experience marketWhat You’ll GetCompetitive salaryBonus scheme100% tronc paid directly to youCompany discountsEmployee Assistance ProgrammePrivate healthcareCycle to Work schemeAccess to The StreamPlease note: This role requires flexibility, including late-night and weekend working. #J-18808-Ljbffr