Assistant Head of Property Management

25 Days Old

Position: Assistant Head of Property Management
Location: Jesmond, NE2
Employment Type: Full-time
Salary: £37,000 per annum with Quarterly bonus
About Pat Robson & Co.
Established in 1998, Pat Robson & Co. are a market leading Estate, Lettings and Property Management Agency dedicated to delivering outstanding service to Landlords, tenants, and our wider client base. We pride ourselves on professionalism, exceptional customer care, and maintaining the highest industry standards. We have a rare and exciting opportunity as we are now seeking a highly experienced and motivated Assistant Head of Property Management to support our Property Management Department.
The Role
Reporting directly to the Head of Property Management, you will play a key leadership role in the daily operations, service delivery, and performance of the department. As the first point of escalation for staff and client issues, you will guide, support, and develop the team while ensuring that service excellence remains at the forefront of everything we do.
Key Responsibilities Include:
Acting as the first point of contact for all team escalations and HR-related queries
Reporting to the Head of Department (HOD) on departmental performance, operational issues, and progress
Overseeing daily operations in partnership with the HOD, including daily Property Management duties where required
A portfolio of properties dealing with pro-active and reactive maintenance
Delivering exceptional customer service to drive client retention and positive referrals
Monitoring departmental performance and addressing service issues proactively
Ensuring personal and team targets are consistently achieved
Ensuring the full team adhere to company policies, procedures, and professional standards
Producing weekly reports and overseeing team meetings and reviews
Analysing departmental figures to identify areas for improvement
Maintaining commercial awareness of the Sales and Lettings teams
Handling and investigating formal complaints
Onboarding new clients
Attending relevant courses, networking events, and landlord sessions
Reviewing deposit disputes prior to arbitration submission
Objectives of the Assistant Head of Property Management
Always maintain outstanding levels of customer service
Take proactive action on new departmental initiatives
Always represent the company professionally
Lead by example to motivate and inspire the full team
Support the full team working toward professional qualifications
Provide detailed handovers to ensure continuity during your own periods of absence
About You
We are looking for someone who is:
Propertymark L3 qualification in Residential Lettings and Property Management or a property related degree/qualification is desirable
Highly experienced in property management
A confident leader with strong people-management skills
Exceptionally organised, proactive, and solution-focused
Skilled in communication, customer service, and conflict resolution
Comfortable managing high workloads and fast-paced environments
Knowledgeable in industry compliance, legislation, and best practice
Ambitious, professional, and motivated to drive departmental growth
What We Offer
Competitive salary and benefits - £37,000 per annum with Quarterly bonus based on departmental and company performance
Some hybrid working options available
24 days annual leave per annum + bank holidays + a period over Christmas and New Year
8 hours of free flexible working
Option to buy and sell annual leave
Professional development support, including Propertymark qualifications
Fully paid for Company Events
A collaborative and supportive team culture
Opportunities to influence and shape departmental growth
Interviews will take place W/C 12th January 2026. Please submit your covering letter and CV to be considered. Please note that applications without a covering letter will not be considered .

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Location:
Newcastle Upon Tyne
Salary:
£35,000
Job Type:
FullTime
Category:
Property;Management;Property;Education

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